Refund Policy for Digital Products

In compliance with EU consumer law, we do not offer refunds for digital products once they have been accessed, downloaded, or streamed. By purchasing any digital product from Anchor Media EOOD, you agree to waive your right to a refund once access to the product has been provided.

This policy is in place because digital products cannot be returned in the same way as physical goods. Once delivered, access cannot be revoked, and the product cannot be returned.

No Refunds for Change of Mind

We do not offer refunds for a change of mind or for incorrect purchases. Please ensure you have carefully reviewed the product details, system requirements, and any other relevant information before making your purchase.

Exceptions to the No Refund Policy

Refunds for digital products will only be considered under the following exceptional circumstances:

Faulty Product: If the digital product is defective, unusable, or not as described on the website, you may be eligible for a refund.Consumer Protection Law: In cases where your rights under applicable consumer protection laws entitle you to a refund, we will comply with those laws. Claims of this nature must be supported by clear and substantial evidence.

How to Request a Refund for Exceptional Circumstances

If you believe you are entitled to a refund due to a faulty product or other issues covered by consumer protection laws, you must submit a refund request within

14 days of your purchase

.

To request a refund, please provide:

Your proof of purchase (a receipt or confirmation email showing your purchase from Anchor Media EOOD.A detailed description of the issue, including any evidence (screenshots, error messages, etc.) that demonstrates the fault or discrepancy with the product.

Refund requests can be submitted by emailing [email protected] with the subject line "Refund Request – The AI Almanac"

Refund Claim Process

Upon receiving your refund request,

Anchor Media EOOD will assess your claim.
If approved, refunds will be processed within 30 calendar days of the approval date and will be credited back to the original payment method.

If additional information or clarification is needed, we may contact you to discuss your claim. Anchor Media EOOD reserves the right to reject claims that are not adequately supported by evidence or that do not meet the criteria set out in this policy.

Final Notes

All refund amounts are calculated in the currency used for the original purchase. Anchor Media EOOD reserves the right to revise this Refund Policy at any time.

If you have any questions about this policy, please contact our support team at [email protected]